Return Policy

At MowProUSA, we want you to be satisfied with your purchase. Please review our return policy carefully before placing an order.

1. Return Eligibility

• Returns are accepted within 30 days of the delivery date.

• Items must be unused, unassembled, and in original packaging, including all accessories, manuals, and parts.

• Products showing signs of use, damage, or modification are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or assembled lawn mowers

• Items damaged due to misuse, neglect, or improper handling

• Clearance or final sale items (if marked as such)

3. Return Authorization

• All returns require prior authorization.

• To request a return, contact us at support@mowprousa.com with your order number and reason for return.

• Unauthorized returns may be refused.

4. Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

• Original shipping fees (if any) are non-refundable.

5. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery.

• Provide photos of the product and packaging.

• We will arrange a replacement or refund at no additional cost.

6. Refunds

• Once the returned item is received and inspected, refunds will be processed within 5–10 business days.

• Refunds are issued to the original payment method.

• Processing times may vary depending on your payment provider.

7. Cancellations

• Orders may be canceled before shipment for a full refund.

• Orders that have already shipped cannot be canceled and must follow the return process.

8. Contact Us

For return requests or questions, please contact:

MowProUSA
830 Hoyt St, Broomfield, CO 80020, USA
support@mowprousa.com